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Customer Service

Review Our Store Policies before Purchase

Do not buy any of our products until you have thoroughly reviewed this page.

ALL SALES ARE FINAL.

Closed on weekends and holidays.

Please take a moment to read About Us. Retail Purchases at the Solarputz Store cannot be combined with Wholesale Purchases at Solarpowergetics: SPG Solar Systems Store, SPG Solar Applications Store, SPG Solar Components Store.

 

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    • Contact our live online Customer Service Representative if you have any questions about our company.
    • Contact our live online Customer Service Representative if you have any questions about our products.
    • Contact our live online Customer Service Representative if you need to be pointed in the right direction. For general questions or radical opinions covering absolutely insane opinions about renewable energy, read our blogs, chats and forums.
    • Our Customer Service Representatives are giddy and ready to assist you. Just ask!
    • SPG may contact a customer after the purchase to finalize payment, terms and conditions. A direct telephone number and email address must be included for purchases. For international customers, include your international prefix.

     

    SPG will never contact you by telephone unless you have a product inquiry.
    Otherwise, we will do our best to sell the entire company by email and snail mail.
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    Retail Purchases at Solarputz Store

    For online purchases, submit payment with a major credit card. SPG cannot accept online transactions over $1,000 USD. Contact us to receive an invoice for payment by check. Allow extra time for payment by check to clear our bank before shipping.
    •  
      • Check for product in stock and time to ship before confirming your purchase.
      • Do not return a product for exchange without an authorization number issued by a Customer Service Representative.

    SPG offers comprehensive customer support. We guarantee rapid resolution.

    Wholesale Purchases at Solarpowergetics: SPG Solar Systems Store, SPG Solar Applications Store, SPG Solar Components Store.

    For minimum order quantities (MOQs), a quotation is issued for acceptance by buyer. After price, terms and conditions are finalized, an invoice is issued for payment. Submit payment by bank wire transfer or company check. Allow extra time for payment by check to clear our bank before shipping.
      • Check for product in stock and time to ship before confirming your quotation.
      • Do not return a product for exchange without an authorization number issued by a Customer Service Representative.

    Warranties

    Unless stated otherwise on the product detail page, products sold the Solarputz Store have a 30-day exchange warranty against manufacturers defect from the date of purchase.
      • Save your receipt.
      • SPG may assist in processing published warranties by manufacturer.
      • SPG reserves the right to repair, replace or refund a defective product under warranty. Abuse, misuse, modification, neglect and wrongful application of product beyond its intended application voids the exchange warranty. Warranty is non-transferable. Warranty and return policy is valid only in the continental United States. Warranty and return policy is subject to change without notice.

    How to Contact Us

    Chat with us live online now! Chat with a live online Customer Service Representative in the appropriate time zone (region) in your native language. The following regions, represented by their native languages, are coming online to support our special customers, friends and perfect strangers.
    1. English (United States - with a "norte" Californian accent)
    2. Mandarin (Hong Kong - with a Soho accent)
    3. Cantonese (China - with a Guangdong accent)
    4. Spanish (Tijuana, Baja California, Mexico - with a "sur" Californian accent)
    5. Portuguese (Rio de Janiero, Brazil
    6. Paris, Prague, Dubai - coming soon
    The best way to contact us regarding a purchase is to send us an email. A Customer Service Representative will contact you within 24 hours (excluding weekends and holidays). Please provide the following information:
      • Your contact information. Please include a direct telephone number.
      • Your invoice or receipt number.
      • State the nature of the problem.

    Always obtain the name and location of the Customer Service Representative.

    If you are not satisfied with the Customer Service Representative, ask to speak to a CSR Supervisor.

    Telephone Numbers

    International Customer Service - Hong Kong

      • eight, five, two, 8199-0178

    National Customer Service - United States of America

      • eight, five, eight, 366-4622

    Skype Telephony Customer Service - Worldwide

      • Skype Name: solarpowergetics03

    Skype is free for domestic and international telephony on the Internet. Download in your language for free at www.skype.com.

    Email for Customer Service and Sales

    Email for Importers, Distributors, Contractors and Solar Installers

    Submit a brief Letter of Introduction and state your inquiry. Include complete contact information. Include a company website. Prices, terms and conditions are helpful.

    Email for Manufacturers, Suppliers and Trading Companies

    Submit a brief Letter of Introduction and state your inquiry. Include complete contact information. Include a company website. Prices, terms and conditions are helpful.